Jo Cannon

Jo Cannon is an experienced professional in customer experience and IT service management, currently serving as a Premier Support Manager at Kinaxis since October 2020. Previously, Jo held key roles, including Principal Customer Success Manager at OpenText and Head of Customer Experience at Spearline™, where notable achievements included designing and implementing the customer experience function and building a high-performing team. Jo's career also encompasses significant positions at Transport for London, managing service transitions and supplier relationships, as well as consulting roles emphasizing IT service improvement. Educational qualifications include a Managers Certificate in IT Service Management and an HND in Business & Finance.