Tracy Demarest

Tracy Demarest is a seasoned Customer Experience Manager at Kinaxis, where significant achievements include revitalizing the Kinaxis Experience Group, resulting in a 200% membership increase and a 500% rise in in-person event engagement in EMEA. Prior experience as a Customer Success Associate focused on enhancing member engagement through strategic outreach and customer-led sessions at industry events. Tracy's earlier roles include Learning Coordinator and Training Manager at Crossrope, where a redesign of sales culture fostered improved client interactions and business renewals, and Store Director at Sephora, recognized for achieving high sales metrics and developing leadership talent. Tracy holds a Master of Education in Educational/Instructional Media Design from North Carolina State University and a Bachelor of Science in Kinesiology from William Paterson University.