Jonathan Wright

Jonathan Wright is a Major Incident Manager at Kinetic IT, where they oversee high-priority incidents for a large enterprise customer. With over 20 years of diverse experience in IT and telecommunications, Jonathan has held various roles, including Service Delivery Manager at multiple organizations such as Nexon Asia Pacific, Telstra Purple, and Dimension Data. They possess ITIL and PRINCE2 certifications and apply best practices to enhance quality, efficiency, and customer satisfaction in their work. Jonathan's career spans multiple sectors, demonstrating their ability to manage complex engagements across different industries.