Will Jiang is an ITSM professional with extensive experience leading teams in major incident and problem management. They have held significant roles at notable organizations, including Lockheed Martin Australia, Unisys, and Fujitsu, where they focused on knowledge management and service integration. Currently, Will serves as the SIAM Service Integration Manager at Kinetic IT, building on their past expertise to enhance service delivery. Their commitment to customer service emphasizes efficiency and effectiveness in IT service management.
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