Ann Moses

Ann Moses serves as the Performance Management/Continuous Improvement Program Manager at King County, WA, since 2007, where responsibilities include leading the performance management program, conducting strategic meetings, and spearheading multi-phase continuous improvement efforts. Notable achievements include reducing the decommissioning process by 20% and improving on-time Service Center ticket resolution by 16%. Prior roles at King County include Project Manager in Information and Telecommunications Services, where key projects included an Equipment Replacement plan and an RFP for a new Service Center ticketing system, and Assistant Division Manager in King County Records and Elections, overseeing a multi-million-dollar budget and a major technology project. Educational qualifications include a Master of Public Administration from the Evans School of Public Policy and Governance at the University of Washington and dual bachelor's degrees in Spanish and Geology from Hamilton College.