Susannah Pates has extensive experience in communications and project management, currently serving as an Improvement Lead at Kingfisher plc since January 2016, where previous roles included Workforce Planning Lead, Portfolio Support Specialist, and B&Q PMO Programme Analyst. Prior to this, Susannah worked at B&Q from March 2011 to December 2015 as an Omni Channel Programme Communications Specialist, focusing on change management communications, and as a PMO Analyst. Susannah holds a Bachelor of Business Administration (BBA) in Business Administration and Management from Lancaster University and completed education at Thornden School.
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