Rory McCracken is an experienced professional in service management and client relations, currently serving as Client Services Manager and Service Delivery Manager at Kinly since July 2020. Rory has successfully maintained and improved service management for key customers through process enhancement and the development of new initiatives. Previously, Rory held the position of IT Analyst at Phoenix Group, focusing on early engagement with key clients to ensure safe delivery while mitigating risk. Prior experience includes roles at Aegon Global Technology as a Senior Service Management Analyst, where Rory became a Subject Matter Expert in Service Management, and at AEGON UK Corporate Services Limited as a System Developer, alongside earlier experience at RBS as a Senior Customer Care Team Analyst.
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