Joel Lima is an experienced professional currently serving as a Process Expert at Kiwi.com, where responsibilities include identifying process gaps, managing projects, and conducting data analyses for customer support improvements. Prior roles at Kiwi.com included Guarantee Specialist, focusing on crisis management and team leadership, and Travel Consultant, delivering customer service and resolving inquiries. Previous experience as an Educational Consultant at Nobel International Education Institute involved guiding Chinese students in their applications to foreign universities and fostering educational partnerships. Additional roles include Freelance Journalist at Editave Multimédia, where Joel handled live event narration and content creation, and Secretary at Orfeas Organization, coordinating community engagement and cultural activities.
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