Rocco Padula

Rocco Padula is a global ITSM and ServiceNow executive with over 20 years of experience in delivering digital solutions. Currently, they serve as Principal and Head of IT Service Management at KKR & Co. Inc., overseeing the architecting and delivery of automated ITSM solutions. In their previous role as Associate Director of IT Service Management at Allergan, Rocco managed service management technologies for 33,000 employees worldwide and implemented significant process improvements. Their extensive background includes leadership roles at companies like CLEAR and SeatGeek, where they drove IT service management strategies and enhanced operational efficiency. Rocco holds a Bachelor of Science degree with courses in Computer Science from both City University of New York and The American University of Paris.