Ciro D.

Ciro D. has extensive experience in the field of IT support and management. Ciro began their career in 2008 as a Customer Service Specialist at Vodafone IT, where they handled incoming phone calls and provided information to customers. Ciro then transitioned to IT Help Desk Support Specialist at MSC Crociere, where they provided direct support to users and troubleshooted server and operating system issues.

In 2014, Ciro joined YourSL GmbH as a Support Engineer, before moving on to Wayfair in 2015 as a Helpdesk Analyst. At Wayfair, they provided comprehensive support to employees for technology-related issues, overseeing critical system monitoring and coordinating with infrastructure engineering teams.

Ciro's next role was at Signavio, where they served as an IT Team Leader responsible for leading the support team and monitoring their achievements. Ciro then joined Webtrekk as a Senior System Administrator and later worked at Taxfix as a Senior System Engineer.

In 2020, Ciro took on the role of IT Support Manager at De Gruyter, where they handled MS O365 administration, migration activities, and provided support for laptops, MacBooks, printers, and networks.

Ciro then joined GCP - Grand City Property as an IT Support Infrastructure Lead in 2022, before finally joining Klara as an Information Technology Support Specialist. In this role, Ciro provides IT support on-site at the Berlin Hub, supporting employees on hardware, software, troubleshooting, and office issues.

Throughout their career, Ciro has gained experience in a diverse range of IT support and management roles, demonstrating their expertise and versatility in the field.

Ciro D. has a diverse education history spanning multiple fields of study. Ciro obtained a High School Diploma as an Electronic Industries Technician from the Istituto Superiore "Cristoforo Colombo" in Torre del Greco, Italy, from 1993 to 1999. Ciro'sstudies included electronics, systems and automation, applied mathematics, and English. In 2001, they earned an English Diploma - Third Level Intermediate - European threshold of knowledge from the British Institutes. Ciro also holds a vocational certificate as a Data Processing Programmer from Jacson School, which they acquired from 2000 to 2001.

Ciro D. pursued further language studies, receiving a Deutsch Zertifikat A2 from the Goethe Institut and an IELTS Certificate from the British Council in 2013. Ciro completed a Deutsch Zertifikat A1 course at the Goethe Institut in 2012. Additionally, Ciro D. obtained an English language qualification through their previous studies.

In terms of specialized training, Ciro D. participated in a training program on Windows 7 and Windows Server 2008 conducted by PCS Net Campania Srl in 2010, focusing on systems activities. Ciro also completed an Expert System Engineer Installer/Programmer Web technologies course at Formatemp in 2009, specializing in computer science.

Ciro D. acquired several professional qualifications in 2008. Ciro underwent training at Formatemp to become qualified as an Addetto Call Centre Inbound for Fastweb, and they also completed a Call Center specialist program. Moreover, they attained a professional qualification for Vodafone Customer Care 892000, which encompassed Vodafone applications, knowledge management systems, and telephone techniques from a customer-oriented perspective.

In 2005, Ciro D. obtained training in operating refrigeration machinery and dicing Hoshizaki from Hoshizaki/Elmeco, which covered refrigeration, physics, and electrical engineering.

In terms of additional certifications, Ciro D. has recently acquired several, such as "Communicating in the Language of Leadership," "Communicating with Diplomacy and Tact," "Team Collaboration in Google Workspace," "macOS for IT Administrators," and "Learning ITIL®." Ciro also obtained certifications in the past, including "Windows 10 Networking Fundamentals" and "Windows Server 2012 R2: Manage Group Policy." Moreover, they achieved language certifications, including Deutsch Sprache Zertifikat A2 from the Goethe Institut in 2014 and IELTS B2-C1 English Language Level from the British Council in 2013. Lastly, they took the EFSET Quick English Check and scored Advanced/Proficient (CEFR C1/C2) from EF Education First.

Overall, Ciro D. has demonstrated a commitment to expanding their knowledge and skill set in various areas, including electronics, computer science, telecommunications, languages, and professional certifications.