Franck Germany

Franck Germany is an experienced professional in customer success and procurement, currently serving as Team Leader and Enterprise Senior Customer Success Manager at Klaxoon since January 2020, overseeing a team of eight focused on CAC40 and FT120 industrial accounts. Notable achievements include co-creating deployment strategies to enhance client alignment and optimizing customer satisfaction while managing a significant enterprise portfolio. Prior to Klaxoon, Franck held roles such as Senior Consultant at Optimal Cost and Project & Category Buyer at Sisley Paris, where responsibilities included leading procurement strategies and managing multi-million euro budgets. Educational credentials include a Master's degree in Purchasing, Procurement/Acquisitions and Contracts Management from KEDGE Business School and an MBA from National Chengchi University.