Matt S. is a seasoned professional with extensive experience in customer success and operations management. Currently serving as the Customer Success Manager at KlearNow since March 2022, Matt oversees customer relationships for North America and manages enterprise-level accounts alongside a team of Success Managers handling over 300 customers in a SaaS environment. Previously, as Head of Operations at Way.com from August 2017 to June 2022, and CEO & Director of Operations at Injury Control Systems for 13 years, Matt demonstrated exceptional leadership by turning around a struggling organization into a profitable venture generating $5.9 million in annual revenues. Early career experience includes serving as Director of Call Center Operations at Washington Mutual, Inc., where Matt directed operations for the credit card division and oversaw various teams. Matt holds a BS in Business Development from United States International University in San Diego.
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