Edwin Smith

Edwin Smith is an experienced technical support professional with a diverse background in IT and customer service. Currently holding the position of Technical Support Specialist Tier 3 at Klipboard since May 2019, Edwin previously served as a Support Engineer Tier 3 at Kerridge Commercial Systems and as a Technical Support Engineer at Tradebridge, where responsibilities included end-user IT support and server cloud management. Prior experience includes roles as a Network Administrator at The House of Busby, where Edwin managed networks and service desks, and as a Public Relations Manager at Ultimate Retail Solutions, overseeing customer service operations. Additional experience as an IT Manager and Senior Customer Engineer highlights a solid foundation in technical infrastructure and customer support. Edwin's educational credentials include various certifications in VOIP, backup solutions, security, and antivirus systems.