Sova Nhem

Sova Nhem has a long history of working in IT operations. From 1999 to 2007, they worked as an IT Operations Engineer at @Road, Inc. where they provided 24/7 support, troubleshot and resolved customer support tickets, and supported production applications, servers, and networks. From 2007 to 2016 they worked at Trimble as a Global IT Operations and Service Desk Manager, where they managed a global staff providing 24/7 Tier 1 service request and incident response to defined SLAs. They also managed ITIL processes for management of Incidents and Requests, and supported other ITIL processes such as Problem, Change, and Availability Management. Since 2016, they have been working as a Service-Now Business Process and Technical Consultant at Kloves Inc.

Sova Nhem's education history includes a Bachelor of Arts (B.A.) in Business/E-Business from the University of Phoenix, which was obtained between 2001 and 2003. Before that, Nhem obtained an Associate of Science (A.S.) in Systems Administration from Masters Institue between 1997 and 1999. Additionally, Nhem has obtained certifications in ITIL V3, ServiceNow Certified Implementation Specialist - HRSD, ServiceNow Certified Implementation Specialist - ITSM, and ServiceNow System Administration.