Vitaly Uretsky

Vitaly Uretsky has over 17 years of experience in the IT field. Vitaly began their career in 2004 as an Engineering Dept. IT Technician at the University of Denver, where they were in charge of setting up computers, fixing and maintaining hardware and software issues, and resolving virus and spyware issues. In 2008, they moved to Supreme Health Care as a Manager, where they compiled and analyzed financial reports, managed payroll, and processed accounts payable and receivable. Vitaly then returned to the University of Denver in 2011 as the Assistant Director, IT Customer Service, where they leveraged metrics and key performance indicators to inform, negotiate, and establish service level agreements and standard operating procedures. Vitaly also facilitated the development and direction of ServiceNow, provided guidance and support for implementation of the platform across the organization, and championed, implemented, and constantly improved on security practices. In 2018, they joined Istonish as a Service Desk Manager, where they created a pod structure for clients with direct management of 4 supervisors and 16 tier I/II agents, advised upper management on technology lifecycle, and developed recycling efforts for internal and client hardware. Vitaly then moved to CDW in 2019 as a ServiceNow Engagement Manager, and is currently working at Kloves Inc. as an Engagement Manager.

Vitaly Uretsky completed their Master's Degree in Business Analytics from the University of Denver in 2018. Prior to that, they obtained a Bachelor of Science (BS) in Business/Managerial Economics from the University of Denver - Daniels College of Business. Vitaly also attended Smoky Hill High School. In addition, they have obtained various certifications, such as Working with Real-Time Data in Excel from LinkedIn in December 2020, Adaptive Project Leadership from LinkedIn in February 2020, Transitioning from Waterfall to Agile Project Management from LinkedIn in February 2020, How to Use LinkedIn Learning from LinkedIn in January 2020, HDI Support Center Director (HDI) from HDI in August 2019, and ITIL.