Service Design Strategy, Experience Design & Design Leadership

Design as an agent for change: helping organisations to design the business of the future.

I am a Service Experience Consultant and Design Entrepreneur with more than 27 years of award-winning design and business leadership experience.

I partner with ambitious start-ups, entrepreneurial organisations and agencies to tackle tough business challenges by focusing on the opportunities that add most value. 

I create and facilitate strategy and design programmes to shape aspirational future visions, unearth new value propositions and feasible roadmaps to enable meaningful business transformation. 

Through workshops and training I enable organisations to embed Design Thinking to solve complex business problems, develop a human centric culture and to innovate at pace.

I lead the design of evidence-based service and digital product innovation together with multi-disciplinary teams - to ultimately deliver tangible, measurable impacts: happier customers, engaged employees, and sustainable growth.

Change is the only constant. Real-world challenges, human expectations, and technology possibilities are driving rapid change. For organisations to stay relevant they need to respond to – and anticipate – this fast-evolving world. By design. 
And as designers we have a huge responsibility and opportunity to impact the future of our planet. My passion will be to use ‘design for good’ to help organisations inspire positive and necessary change of behaviours, drive efficiencies and deliver sustainable growth.


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kluverworks

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