Gemma L.

Gemma L. is an experienced professional currently serving as the Equity and Experience Advisor at Kmart Australia Limited since April 2015, where initiatives focus on inclusion and engagement for team members and customers. Previous roles at Kmart include Diversity and Inclusion Business Partner, CX Enablement Quality Lead, Customer Experience & Care Quality Analyst, Social Media Community Manager, Customer Care Supervisor, and Claims Resolution Specialist. Gemma's background also includes customer service positions at Public Transport Victoria and Transurban, and administrative leadership at Allans Billy Hyde. Additionally, Gemma worked as a professional photographer and interned as an Assistant Event Coordinator for TWLOHA Inc. Achievements include studies in negotiation skills at Swinburne University of Technology and degrees in artistic photography from Photography Studies College.