Leili Mack is a seasoned Senior Digital Product Leader with a strong focus on digital experience, customer experience transformation, and eCommerce. Leili co-founded an eCommerce start-up and gained extensive expertise in digital product management while leading significant digital transformations for renowned Australian retail brands, including MYER and David Jones. In their current role at Kmart Australia Limited, Leili serves as Senior Product Manager for Loyalty, continuing to advance their passion for human-centred design and agile methodologies. Leili holds multiple qualifications in design thinking, service design, and leadership from various institutions, further enhancing their skills in driving customer engagement and innovative solutions.
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