Claus Bagger is a seasoned Proces Manager at KMD A/S, specializing in Problem Management, Event Management, and Capacity Management. They are skilled in all phases of the ITIL life cycle and hold certifications as an ITIL Expert, Lean/Six Sigma practitioner, and Kepner Tregoe problem solver. Claus has been instrumental in implementing ServiceNow and integrating the SIAM ecosystem within KMD Operations. Prior to their current role, they worked as a System Administrator at Aalborg University from 1992 to 1995. Claus is currently pursuing a degree in IT from Aalborg Handelsskole.
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