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Louise McGregor

Director of Customer Success at KnoCommerce

Louise McGregor has a diverse range of work experience. Louise is currently serving as the Director of Customer Success at KnoCommerce since May 2023. Prior to this role, they worked at Brightside Health as the Senior Manager of Care Coordination from March 2022 to February 2023. In this role, they played a critical role in operational readiness, drove operational efficiencies, and built processes to measure performance and service quality. Before their role at Brightside Health, they were the Customer Care Manager, where they built and grew the customer-facing department from October 2020 to March 2022, making evidence-driven recommendations for sustainable growth.

Prior to their time at Brightside Health, Louise McGregor worked at Hint Health as a Customer Success Account Manager from September 2018 to April 2020. Louise was responsible for onboarding practices, managing complex data migrations, and maintaining relationships with new clients. Louise also worked at Health IQ as a Customer Success Manager from October 2017 to September 2018.

Before their roles in the healthcare industry, Louise McGregor gained experience in different fields. Louise worked as an Assistant Account Executive at Scottish Development International from November 2016 to October 2017. Louise also had a role as a Data Transfer Analyst at Precision for Medicine from July 2016 to October 2016. Additionally, they worked as an Adapted Physical Activity Intern at The University of Edinburgh in the summer of 2015.

Louise McGregor's earliest work experiences include being a Student Consultant at FreshSight Ltd. from September 2014 to May 2015 and a Summer Intern at Liberation Institute from June 2014 to August 2014. Louise was also a Class Representative at The University of Edinburgh from September 2013 to January 2014.

Louise McGregor received their Bachelor's degree in Business Studies and Psychology from The University of Edinburgh, where they studied from 2012 to 2016. The information provided does not include any further education history beyond this degree.

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Timeline

  • Director of Customer Success

    May, 2023 - present