Sam Jones

Sam Jones has a work experience starting from 2021 as an Associate Client Support Analyst at CereCore, where they provided Tier 1 support for various applications during overnight and weekend shifts. They efficiently managed escalation procedures to On-Call support teams.

In 2022, Sam joined HCA Healthcare as an Associate Product Analyst. Their responsibilities included researching and triaging operational support issues, testing and reproducing user issues, and preparing formal documentation for process improvements and software implementations.

As of 2023, Sam joined Knowable as a Product Operations Analyst, but no specific details about their role are provided.

Sam Jones attended Rhodes College from 2012 to 2016, where they studied Religious Studies and Political Science. They obtained a degree in Religious Studies from Rhodes College. In November 2021, Sam also obtained a certification as an HDI Support Center Analyst from HDI.