Arthur Serra

Arthur Serra currently serves as an MSP Customer Success Manager at KnowBe4, where responsibilities include building partnerships and enhancing renewal pipelines within the cybersecurity domain, achieving a notable deal retention rate of 87%. Previously, as a Channel Customer Success Manager at the same company, Arthur focused on reducing churn and fostering growth within the channel. A recent role as a Customer Success Consultant at Cyrisma involved leading a transformation of the product knowledge base, resulting in decreased support volume and improved operational workflows. Earlier experiences include driving sales initiatives as an Account Manager at ThePokerDepot.com, and managing store operations as an Assistant General Manager at Best Buy, where strategic marketing efforts led to a 10% revenue increase. Arthur holds a degree from the University of South Florida, earned between 2011 and 2013.