Debbie O'Connor is an experienced Customer Success Manager at KnowBe4, specializing in delivering exceptional customer experiences through strategic problem-solving and a consultative approach since October 2020. Prior to this role, Debbie served as a Small Business Support Professional at MDM Development of Tampa Bay, providing comprehensive support to small businesses. At JobNews USA, as an Account Relationship Manager, Debbie developed consultative sales strategies that significantly increased customer retention and conversion rates. Earlier experience includes roles as Account Manager and Executive Assistant at FITREV, where Debbie implemented successful sales strategies, and as Manager of Community Outreach at Mahaffey Theater Foundation, where new community partnerships were established. Debbie began a lengthy career at Universal Music Group, progressing through various roles from Field Marketing Manager to National Account Representative. Debbie holds an Associate of Arts degree in Business Administration and Management from St. Petersburg College.
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