Edwin Madera is a skilled technology professional with extensive experience in support and IT consulting. Currently serving as a Core Support Technician at KnowBe4 since August 2022, Edwin has successfully resolved over 8000 cases related to the company's Kevin Mitnick Security Awareness Training console and PhishER platforms, in addition to hosting numerous webinars for clients. Prior experience includes roles as an Information Technology Consultant at Saint Francis Animal Hospital, where responsibilities encompassed managing medical records and enhancing system performance, as well as serving as Website Manager and Communications Officer for the Association for Information Science and Technology, overseeing website management and social media communications. Edwin has also contributed to data privacy policy development at the University of Kentucky and facilitated engagement initiatives as a Communication and Information Ambassador. Edwin holds a Master's Degree in Information Science/Studies from McGill University and a Bachelor's in Information Communication Technology from the University of Kentucky.
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