Ian Jones is currently a Channel Operations Analyst at KnowBe4 since March 2023. Previously, Ian worked at Valpak as a Salesforce Administrator & Support, managing and configuring Salesforce CRM for the national organization, and also provided operational support for franchises. Ian has extensive experience in marketing and sales operations at AVI-SPL, where expertise included Salesforce, data analysis, and process improvement. Earlier roles include Sales Representative at ADT, focusing on residential sales and lead generation, and various operations and sales positions across multiple organizations. Ian began a career at Fairfax County Public Schools as a Buyer Assistant III, resolving hardware and software issues for the Department of Financial Services. Ian holds a degree from George Mason University.
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