James Mills is an accomplished professional in customer success and management with extensive experience across various organizations. Currently serving as the UK&I Customer Success Regional Director at KnowBe4 since May 2020, Mills has received the 'Outstanding Knowster of The Year' award for two consecutive years and led the team to achieve top performance in EMEA. Prior roles include Client Support Manager at Publish Interactive, where Mills oversaw day-to-day operations for a SaaS platform, and Customer Success Manager at Pitchero, managing the customer success and support teams. Additionally, Mills has held management positions at RAM Tracking, Damart, Farnell element14, CPP Group plc, and Ventura, consistently demonstrating a commitment to process improvement, team development, and customer satisfaction. Mills’ educational background includes an NVQ Level 3 from the Army Foundation College and GCSEs from Woodkirk High School.
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