Jeffrey Thomas is currently an Account Manager (SMB) at KnowBe4, where responsibilities include promoting products, managing customer relationships, and driving sales through upsell opportunities. Prior experience includes roles as a Pricing & Retention Specialist at KnowBe4, where analysis of account status and retention strategies were key, and as a Retail Wireless Consultant at U.S. Cellular, focusing on sales and customer support. Jeffrey has also managed operations at William Alexander Tobacconist, transforming an underperforming business, and has experience as a Church Planting Intern with the North American Mission Board. Earlier, Jeffrey served in the COUNTY OF YANCEY as a firefighter and chaplain. Educational qualifications include a Master of Arts in Biblical Studies and a Bachelor of Science in Religion from Liberty University, as well as a theological graduate degree.
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