Joanna G.

Joanna G. is an experienced Technical Writing Team Lead at KnowBe4 since January 2023, responsible for managing team efficiency, directing projects, and ensuring quality in documentation. Prior roles at KnowBe4 include Senior Technical Writer and Technical Writer, where Joanna developed technical documentation, collaborated with subject-matter experts, and advocated for user needs during product development. Joanna's professional background includes serving as an Administrative Assistant at Fellowship Baptist Church and interning as a Technical Writer at PowerSlice Software. Joanna holds a Bachelor of Arts in English: Professional Writing, Rhetoric, and Technology, and a Bachelor of Arts in World Languages and Cultures from the University of South Florida, along with an Associate of Arts from Hillsborough Community College.