Joe Burns is a Customer Success Manager at KnowBe4 since October 2021, with responsibilities including managing a portfolio of 300 UK and international businesses, onboarding new accounts, and conducting training meetings for technical digital consoles. Prior to KnowBe4, Joe served as a Senior Customer Success Manager at Firefly Learning, managing accounts for 100 schools and focusing on product cross-selling and customer support. Joe's earlier experience includes working as a Digital Retention Manager at Oxford University Press, where training was provided for customers and internal sales staff, and as a Cover Supervisor and Learning Support Assistant at The Kings of Wessex Academy Trust, supporting student engagement and those with special educational needs. Joe holds a BA (Hons) in Sport and Business from Solent University.
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