Jonathan Jongkind is a Customer Success leader with over 9 years of people management experience, currently serving as the Director of Customer Success Adoption at KnowBe4. Previously, they held multiple roles at Egress Software Technologies, including Head of Global Customer Services and Global Customer Service Manager, where they managed technical support desks and implemented customer success strategies. Jonathan is also a certified ITIL Expert and PRINCE2 Agile Practitioner, demonstrating a commitment to best practices in customer services. They earned a Bachelor of Laws (LLB) from the University of Kent.
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