Michael Mitchell is a seasoned professional in customer success and relationship management, currently serving as a Strategic Customer Success Manager at KnowBe4 since April 2019. In this role, Michael excels in building strong client relationships and ensuring high levels of satisfaction in cybersecurity awareness and training, using extensive expertise in Customer Relationship Management. Prior to this position, Michael was a Customer Success Manager at Affinitiv (formerly AutoLoop) from December 2016 to December 2018, where responsibilities included fostering relationships with key stakeholders in enterprise-level automotive clients and acting as the primary contact to understand their goals and challenges.
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