Michael Shapiro is a seasoned customer success and sales professional with extensive experience across multiple organizations. Currently serving as a Customer Success Manager at KnowBe4 since May 2022, Michael has held various roles focused on mid-market, SMB, channel, and tech touch customer success. Prior to this, Michael worked at Philips from August 2019 to April 2022, where responsibilities included providing sales support for large-scale service contracts and contributing to significant revenue generation as an Inside Sales Specialist. Additional experience includes serving as an Account Executive at Postmates Inc., where partnerships with over 100 restaurants were established, and as a Digital Customer Success Manager at Cisco, focusing on customer support and engagement. Early career experience includes a role as a Production Assistant at Dynamic Productions USA. Michael holds a Bachelor of Arts in Communication from the University of Tampa and has furthered education at John Cabot University.
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