Nelson Velez

Nelson Velez currently works as Core Support Manager at KnowBe4 since June 2021, having previously held the position of Core Support Tech. Prior experience includes roles at ConnectWise as a Junior Knowledge Specialist and at AT&T as a Retail Specialist and Manager. Nelson also worked as a Security Systems Support Technician at Alarmzone and served as a Cloud Computing & System Librarian at Evertec. Throughout the career, Nelson has specialized in technical support, networking, and security systems installation. Nelson is pursuing a Master’s degree in Management Information Systems and Services from the University of Phoenix, expected to be completed in January 2025.