Nelson Velez currently works as Core Support Manager at KnowBe4 since June 2021, having previously held the position of Core Support Tech. Prior experience includes roles at ConnectWise as a Junior Knowledge Specialist and at AT&T as a Retail Specialist and Manager. Nelson also worked as a Security Systems Support Technician at Alarmzone and served as a Cloud Computing & System Librarian at Evertec. Throughout the career, Nelson has specialized in technical support, networking, and security systems installation. Nelson is pursuing a Master’s degree in Management Information Systems and Services from the University of Phoenix, expected to be completed in January 2025.