Nichole Roberson

Nichole Roberson is an experienced professional currently serving as an Account Manager at KnowBe4 since October 2022, where responsibilities include managing relationships with assigned accounts and promoting the company's security awareness training products. Prior to this role, Nichole excelled as a Customer Success Manager at KnowBe4, consistently exceeding key performance metrics while managing over 330 accounts. Earlier experience at GEICO spanned multiple roles, including Performance Monitoring Analyst and Customer Retention Manager, where Nichole effectively enhanced retention rates and analyzed program efficiencies. With a solid foundation in customer service originating from positions at The Cheesecake Factory and Buffalo Wild Wings, coupled with an Associate's degree in Business Administration from Germanna Community College, Nichole brings a comprehensive skill set in relationship management and customer success.