Richard W.

Richard W. has extensive experience in customer success and operations within the SaaS industry, currently serving as Customer Success Operations Manager at KnowBe4 since October 2017. Richard has held various roles in customer success, including Customer Success Operations Analyst and Regional Director, focusing on onboarding and retaining customers. Prior to KnowBe4, Richard worked at Walmart as a Customer Success Team Manager and Ecommerce Manager, as well as at GameStop as Store Manager. Richard's career began at Gray's College Bookstore as Operations Manager. Richard holds a Bachelor's degree in Marketing and Management from the University of South Florida and an Associate of Arts degree in Business Administration and Management from Pasco-Hernando State College.