Vanessa Valiente

Vanessa Valiente is an accomplished professional with diverse experience across customer success management, editing, and account management. Currently serving as an SMB Customer Success Manager at KnowBe4 since March 2022, Vanessa focuses on building relationships with customers and developing strategies to meet their objectives. Vanessa also holds the position of Editor at 4 Horsemen Publications, where responsibilities include evaluating manuscripts and guiding authors. Previous roles include Personal Lines Account Manager at USI Insurance Services and Client Advisor at Webb Insurance Group, where expertise was applied in client service and policy management. Earlier experience as a Leasing Manager at The Collier Companies involved administrative work, marketing, and resident relations. Vanessa holds a Bachelor of Science in Marketing from the University of South Florida.