KnowDesk is the only all-in-one customer support platform that combines AI-powered chat, live agent escalation, and built-in Quality Assurance without stitching together multiple tools.

Connect your existing docs - Google Docs, Notion, Confluence, PDFs, or website URLs, and KnowDesk deploys a branded AI widget that answers questions instantly, 24/7, from your live documentation. When AI can't resolve an issue, it escalates to a live agent with the full conversation already loaded. No repeated explanations. No lost context.

What sets KnowDesk apart:
→ Multi-model AI: Claude, GPT, Groq (Llama 4), Gemini, Mistral, or DeepSeek - all configured in the background.
→ Live agent inbox with manual or smart round-robin or least-busy assignment
→ Order lookup: AI answers "where is my order?" with live Stripe, Shopify, or Paystack data
→ Built-in QA Reviews: 9-attribute scoring, calibration sessions, and a private agent coaching portal - no external QA tool needed
→ Smart Queue: automatically flags high-risk conversations for review
→ Ticket escalation to Freshdesk, Zendesk, Intercom, or email
→ Enterprise-grade AI infrastructure - always current, no model management needed
→ Omni-channel analytics and one-click weekly QA reports

The loop no competitor closes:
AI handles volume → Agents handle escalations → QA scores quality → Calibration aligns reviewers → Coaching closes the feedback loop

Built for SaaS teams, e-commerce stores, support operations, and agencies. Available on the web, WordPress, and Shopify.

Free 7-day trial. No credit card required → knowdesk.io

KnowDesk Inc.

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KnowDesk Inc.

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