Crystal K.

Crystal K. is a highly experienced professional in customer success and sales, currently serving as the Founding Post-Implementation Customer Success Manager at Knowify since October 2025. With a strong background in managing various customer segments and driving adoption, Crystal has previously held key positions at 360Learning, where responsibilities included onboarding and training clients while building the outbound sales function as the Founding NA Representative. Prior roles also include leadership in customer experience at Novatech, sales at Cintas, and training roles at Texas Roadhouse and Shippensburg University. Crystal holds a dual Bachelor's degree in Sociology and Human Communication from Shippensburg University and has completed a program at Harvard Business School in June 2025.