Heather Ryan is a dedicated professional in the education technology sector, currently serving as a Customer Success Manager at Knowledgehook since June 2023, where the focus is on enhancing student learning outcomes in mathematics through innovative solutions. Previously, Heather held various roles at D2L from June 2018 to May 2023, including Solution Engineer for K12, Customer Success Manager, and Customer Success Specialist, all aimed at driving customer success and improving learning outcomes via D2L's Brightspace technology. Earlier experience includes teaching English as a Foreign Language at multiple educational institutions, including Hanyang University and Sungshin Women's University. Heather holds several certifications, including a PMSCP Certification from MindEdge Learning and a Graduate Certificate in Micro-MBA from Sprott School of Business at Carleton University.
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