Daniel Floyd is a seasoned professional currently serving as the Director of Merchant and Customer Support at Koalafi since March 2017. In this role, Daniel oversees all customer operations, including omni-channel support, collections, and merchant operations, focusing on relationship building and farming. Previously, Daniel held several leadership positions at Koalafi, such as Senior Operations Manager and Collections Manager, where responsibilities included managing customer contact operations and establishing new collections processes. Prior experience includes roles at Marketplace Insurance Agency and ElderCare Associates, where Daniel contributed to customer service and outside sales efforts. Daniel holds a degree from James Madison University, completed in 2011.
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