Anna Miranda

Anna Miranda has a diverse work experience spanning several industries. Anna currently works as a User Success Agent at KOHO, a position they started in May 2022. Prior to this, Anna worked at Questrade Financial Group from January 2021 to May 2022 in a Client Services role.

Before transitioning to the financial sector, Anna gained experience in the retail industry at Carter's | OshKosh B'gosh. Anna served as a Supervisor from May 2018 to January 2021, where they handled customer problems, resolved complaints, and focused on customer satisfaction. Prior to their supervisor role, Anna worked as a Sales Associate from September 2017 to May 2018, where they provided exceptional customer service and handled cash transactions.

Anna's earlier work experience includes legal internships at Tribunal Regional Federal da 5ª Região and Caixa Econômica Federal. At the Tribunal, they spent time analyzing appeals, writing decisions, and assisting with administrative tasks from September 2015 to January 2017. At Caixa Econômica Federal, Anna worked on labor law cases, drafting legal documents and complying with legal and regulatory requirements from January 2015 to September 2015.

Additionally, Anna gained legal intern experience at Queiroz Cavalcanti Advocacia from May 2013 to August 2014. In this role, they worked with clients in the banking sector, including Itau Unibank, handling cases related to credit cards, car leasing contracts, and interest adjustments in saving accounts. Anna was responsible for drafting legal documents, negotiating settlements, and maintaining confidentiality.

Anna Miranda's education history begins in 2012 when they enrolled at the Universidade Federal de Pernambuco. Anna pursued a Bachelor's degree in Law and completed their studies in 2016. Following that, in 2017, Anna attended Seneca College where they studied Financial Services and obtained a degree in Finance in 2019. In the same year, they also attended the IFSE Institute and completed the Canadian Investment Funds Course (IFIC). Anna continued to enhance their skills by obtaining additional certifications in various subjects such as Customer Service, Finance Foundations, Persuading Others, and Pitching Your Ideas Strategically, from LinkedIn in May 2020.