Jess H. is a Senior Fraud Investigator at KOHO since 2025, specializing in fraud prevention. Previously, they played a crucial role in establishing and developing the fraud department at Hopper from 2018 to 2020, where they implemented software solutions and led a team of agents. Jess also contributed significantly to the chargeback operations at Hopper, automating dispute processes and managing outreach programs, ultimately achieving a chargeback win-rate well above industry standards.
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