Konecta
James Vincent is an experienced Operations Manager currently employed at Konecta France since June 2023. Prior to this role, James served as a Quality Coordinator at Comdata France from November 2018 to June 2023, where responsibilities included overseeing quality and training policies, coordinating performance reviews, and monitoring client-centered quality checks. James has also held various positions in quality control, training, and customer care within Comdata France, as well as teaching English across multiple institutions, such as EF Education First and the Institut Catholique de Paris. James holds a Bachelor of Arts degree in Philosophy and Politics from the University of Kent, obtained in 2013.
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Konecta
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.