Luísa Jardim is an experienced operations and service delivery leader with over 12 years of expertise in driving customer satisfaction and performance across BPO, SaaS, and hospitality sectors. At Konecta Portugal, they serve as the Head of Support Operations, overseeing critical areas such as Quality, Training, Workforce Management, and Business Intelligence. Previously, Luísa held various roles in esteemed organizations, including managing front office operations at City Nites Serviced Apartments and leading service delivery for a digital health SaaS platform at Foundever. Luísa's educational background includes a Master's degree in Spatial Planning from Universidade Nova de Lisboa and a Bachelor's degree with First Class Honours in International Tourism Management from the University of Birmingham.
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