Renata Simara is a senior operations manager with over 21 years of experience in customer service and operations management, specializing in customer experience and service quality. Renata has held key positions at organizations such as Santander Brasil, Porto Seguro, Vero Internet, and Teleperformance Brasil, where they implemented transformative processes for service delivery and team management. Currently serving as a senior operations manager at Konecta, Renata focuses on data analysis, customer journey mapping, and relationship building to enhance overall customer experience. Renata earned a bachelor's degree in Administration from Universidade Cidade de São Paulo and a postgraduate degree in Economics and Business Management from Centro Universitário FEI.
Location
São Paulo, Brazil
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