Konecta
Roselin H. is an accomplished International Account Operations Manager IT at Konecta, specializing in enhancing software solutions and user experiences since April 2021. Prior to this role, Roselin held a similar position at Comdata France and served as a CS Live Ops Expert at Meero, focusing on customer service and operational efficiency in the LATAM market. With a robust background in business development, including an International Business Development Manager role at Globe Express Services and significant contributions in regulatory analysis at Procter & Gamble, Roselin has consistently demonstrated expertise in operational leadership and strategic execution. Academic qualifications include an MBA from FGV and a degree in Computing from Instituto Universitario de Mercadotecnia ISUM.
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Konecta
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.