Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries. 
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. 
Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

Banking

Retail

Telecommunications

Konecta

This department manages centralized services to enhance efficiency and effectiveness across the organization.

Shared Services

This department oversees and optimizes operational processes to enhance efficiency and effectiveness across various functions.

Operations Management

This department focuses on managing and enhancing customer interactions and support to ensure a positive experience.

Customer Service

This department focuses on assisting customers by addressing inquiries, resolving issues, and providing guidance regarding products or services.

Customer Support

This department manages and oversees the functions of call center services, including customer support and telemarketing.

Call Center Operations

This department focuses on analyzing and advising on financial strategies and planning processes.

Financial Planning

This department oversees project planning, execution, and delivery, ensuring alignment with organizational goals.

People (2)

Jobs (0)

Other teams

Operations Management

Customer Service

Customer Support

Call Center Operations

Financial Planning

Project Management