Ivan Acevedo is a seasoned professional in customer experience and workforce management, currently serving as the CX & Customer Enablement Manager at Konfío since August 2022. Prior experience includes a role as Senior Manager of Workforce Management at BBVA Bancomer from March 2017 to August 2022, and as Workforce and Outsourcer Manager for Mexico and Colombia at Nestlé Nespresso SA between September 2015 and March 2017. Additionally, Ivan Acevedo held the position of Senior Workforce Leader at American Express Travel & Lifestyle Services Mexico from August 2011 to August 2015, and Team Leader of Workforce Planning at American Express from September 2008 to August 2011.
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