John Martin

John Martin has a diverse work experience spanning various industries and roles.

John is currently employed as a Customer Account Manager at Kortext, where they manage over 20 customer accounts, handles day-to-day communications, and ensures the successful delivery of engagement projects.

Prior to this, John worked at Student CRM as a Technical Support Specialist, where they provided technical support and advice to clients through various channels and managed strict service level agreements. John also conducted training sessions for new users and created support documentation.

John also has experience as a Teacher at the School of English, where they taught students of various ages and managed classroom activities and feedback.

In addition, John worked as a Contact Centre Advisor at Eden Vauxhall Ltd., serving customers in a professional manner, conducting research to provide accurate information, and meeting targets in a fast-paced environment.

John has a strong educational background, having graduated from the University of Exeter with a 2.1 in History. John also worked as a Campus Assistant at the University of Winchester, where they created schedules, mentored staff, and completed tasks to high standards and strict deadlines.

Before their university studies, John gained experience as a Store Assistant at Bowlplex, maintaining the center, conducting stock checks, and developing customer service skills.

Furthermore, John worked as a Ticket Office Clerk at South West Trains, overseeing all aspects of a busy commuter station, including cashing up, ticket sales, customer queries, and station upkeep.

John also gained administrative experience as a Business Administration staff member at Waverley Borough Council, where they scheduled appointments, organized diaries, implemented improved record-keeping systems, and handled public and staff inquiries.

Additionally, John served as a Play Worker at Disability Challengers, providing support and care for disabled children during play sessions.

Overall, John Martin possesses a wide range of skills and experiences in customer account management, technical support, teaching, customer service, administration, and teamwork.

John Martin began their education at All Hallows Catholic School from 2005 to 2010, where they obtained their GCSE. In 2013, they furthered their education at Bournemouth and Poole College, focusing on English and History as part of their Access to Higher Education program, which concluded in 2014. From 2014 to 2017, John attended the University of Exeter, where they pursued a Bachelor of Arts (B.A.) degree in History. In August 2017, they obtained a Certificate in Teaching English as a Foreign Language from TEFL Org UK (TEFL Scotland Ltd). Additionally, John acquired knowledge in "AdWords Basics" from Google AdWords Certified, though the specific timeframe of when this certification was obtained is not provided.