Arthur Helwig is a seasoned professional in the telecommunications industry, currently serving as a Commercieel productmanager for Secure Networking at KPN since May 1993. Over the years, Arthur has held various roles focused on product management, including responsibilities for Secure EthernetVPN, IP-VPN services, cloud contact centers, and international service numbers. With a strong emphasis on product improvement, process optimization, and customer satisfaction, Arthur has successfully led initiatives for cloud services, voice recognition, and call center operations. Prior to KPN, Arthur gained experience at PTT Telecom and Correct BV, and has contributed to the International Inbound Services Forum since 2005. Arthur holds a Kort Bachelors in Business Administration from NCOI Opleidingen and is a certified Scrum Master from Xebia.
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